At Hero Hosters Hub (“Hero Hosters,” “we,” “our,” or “us”), your privacy and trust are our top priorities. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website, hosting services, products, and related solutions (collectively, the “Services”). By using our Services, you consent to the practices outlined in this policy.
1. Information We Collect
We may collect the following types of information:
a. Personal Information:
- Name, email address, phone number, billing address, and payment information
- Account login credentials
b. Usage Information:
- IP address, browser type, device information, and pages visited on our site
- Service usage data such as resource consumption and support requests
c. Cookies & Tracking:
- We use cookies and similar technologies to improve user experience, monitor traffic, and analyze usage patterns.
2. How We Use Your Information
We use your information to:
- Provide and maintain our Services
- Process payments and manage billing
- Communicate important updates, support inquiries, and service notifications
- Enhance, customize, and optimize the user experience
- Comply with legal obligations and protect our rights
We do not sell or rent your personal information to third parties.
3. Sharing Your Information
We may share your information with:
- Service providers and partners who help deliver our Services (e.g., payment processors, domain registries, or hosting infrastructure providers)
- Legal authorities when required by law or to protect our rights, safety, or property
- Business transfers in the event of a merger, acquisition, or sale of assets
All third-party providers are required to protect your information and use it solely for the services they provide to us.
4. Data Security
We implement reasonable technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. This includes:
- Secure storage and encryption of sensitive data
- Regular system monitoring and vulnerability testing
- Limiting access to personnel who need it to perform their duties
Despite these measures, no system can guarantee complete security. You use our Services at your own risk.
5. Data Retention
We retain your personal information only as long as necessary to:
- Provide our Services
- Comply with legal obligations
- Resolve disputes and enforce agreements
Upon termination of your account or service, personal data may be retained in backups or archives for a limited period as required by law.
6. Your Rights
Depending on your location, you may have rights regarding your personal information, including:
- Accessing, correcting, or deleting your data
- Objecting to or restricting processing of your data
- Withdrawing consent at any time (without affecting the lawfulness of prior processing)
To exercise your rights, contact us at support@herohosters.space.
7. Children’s Privacy
Our Services are not intended for children under 13 years of age. We do not knowingly collect personal information from children. If we become aware of such data, we will take steps to delete it.
8. Third-Party Services & Links
Our Services may contain links or integrations with third-party websites or tools. We are not responsible for the privacy practices or content of these third-party services. Please review their privacy policies separately.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any updates will be posted on this page with the effective date updated. Continued use of our Services after changes constitutes acceptance of the revised policy.
10. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:
Hero Hosters Web Hosting Hub
Location: Newark, New Jersey
Email: support@herohosters.space
Website: https://herohosters.space
